Dodo wins, godammit! :-(

17 12 2008

All of a sudden, for no apparent reason, on a PC that’s had no new software installed on it, no recent reconfiguration, or any observable signs of malware infection, mum & dad’s Dodo dial-up account stopped working last week – authentication issues _after_ a successful initial PPP connection.  And this isn’t the first time this’s happened…

Mum spent 4 hours on the phone to Dodo tech-support, except this time they weren’t able to resolve the problem.  Exhausted and beaten, she caved and said “OK, give me ADSL”. :-(    She’ll soon be on 256/64kbps, 500MB(peak)+500MB(off-peak) for $25/month.

I nearly flipped (as you can imagine from my earlier posts re Dodo!), but a quick run through BroadbandChoice.com.au confirms that Dodo’s $25/month ADSL (without bundled voice services) is about as cheap as entry-level ADSL gets, and that’s about as much as she wanted to pay.

Given Dodo’s ferocious telemarketing campaign to get their dial-up cusomters onto more modern services, people more cynical/paranoid than me might wonder if there really was a technical problem at all…

Touche Dodo, you won this one.

* Update:  i setup a new dial-up connection with somewhere else as a stop-gap until the Dodo ADSL kicks in.  it worked first time, further proving that there was no technical issue at the client end.  i feel myself becoming cynical/paranoid…

* Update2:  when i called up to cancel the dial-up account (i never used it, just mum & dad), the chook could see that i’d had technical problems, and offered to escalate the issue to *level 3* tech-support.  i wonder how many more hours they’d expect mum to spend on the phone trying to sort out their borked system?  (all the while she’d be running up & down stairs dozens of times because there’s no mobile (GSM) reception in their basement where the PC is).  thanks for the offer Dodo, but you’d already won, this particular chook just didn’t know it so had to run the pleading script past me…

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