Dear Dell, You Are Several Kinds Of Idiot

21 07 2011

An email I just sent to Dell:

Dear Dell,

You are several kinds of idiot.

You also appear to think I am an idiot too, which I suppose makes sense given your idiotic disposition.

When I recently asked to buy a caddy for a hard-drive I wished to add to my Dell T410 server, you refused, cowardly hiding behind a  non-technically based “policy” preventing sale of a caddy-only (an item costing around $40), stating they could only be bought with a hard-drive.  So you quoted me one of the more expensive possible SAS hard-drives to accompany my caddy, $590, even though YOU KNEW I didn’t need a HDD and you could have quoted on the cheapest possible SATA HDD.

When I questioned this idiotic requirement, you hide behind “it’s Dell policy”, but are totally unable to explain or justify the policy.  I requested a phone call to discuss this situation, but all I received was another email from a difference faceless name repeating the Dell policy propaganda.  Hiding behind inexplicable policy is the last recourse of a dishonest business model, in this case one based on coercion & exploit of potentially ignorant customers.

I have since sourced a suitable caddy from an eBay seller (brand new, sealed in a box, which suggests Dell caddies CAN be bought without extortion from somewhere), and installed the extra hard-drive (which was originally from another Dell server).

Your idiocy and greed means you now get NOTHING, instead of something, and you should all be ashamed of yourselves for supporting this policy.

Yours sincerely,
[REDACTED].
On behalf of [REDACTED].

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